OUR TEAM
The people
behind the work
Behind every program is a dedicated team committed to creating meaningful experiences, strong leadership, and exceptional support for our members and clients.
MEET THE TEAM
From program development and operations to design, communication, and coaching — our team works together to help businesses and leaders grow.
Every role on this team exists to make sure our members feel supported, our programs run with excellence, and the work we do creates real, lasting impact.
Dori Eppstein, M.A.
Founder & Program Facilitator
Dori leads the vision, strategy, and facilitation behind the programs and community. With years of leadership, coaching, and business development experience, she is passionate about helping individuals and organizations grow through accountability, connection, and intentional leadership.
Founder
Leadership Coach
Program Facilitator
M.A. Clinical Psychology
Strategic Advisor
CS
Colleen S.
Service Advisor Coach & Consultant
Colleen brings over 16 years of customer service and automotive industry experience focused on leadership, customer advocacy, and service excellence. After transitioning from hospitality into automotive, she became a successful shop owner and respected voice within the industry.
Today, she helps automotive professionals strengthen customer experience, leadership, and service advisor performance through coaching and consulting rooted in real-world experience.
Service Advisor Coach
Customer Advocacy
Shop Owner Experience
Industry Consultant
CN
Cza N.
Program & Administrative Support
Cza supports the team through program coordination, communication, scheduling, participant support, and administrative organization. She helps manage materials, reminders, presentations, workbooks, and operational workflows to ensure programs run smoothly.
She also assists with content organization, digital systems, and behind-the-scenes coordination that helps keep the team connected and efficient.
Program Coordination
Administrative Support
Participant Support
Operations
DB
Dane B.
Program Support & Operations Assistance
Dane plays an important role in supporting the team’s day-to-day operations and program coordination efforts. She assists with communication, organization, scheduling support, participant needs, and behind-the-scenes administrative tasks that help keep programs running smoothly.
Her attention to detail, reliability, and collaborative approach help create a positive experience for both the team and the community.
Operations Support
Communication
Scheduling
Program Coordination
EV
Ed V.
Web Developer & Designer
Ed leads the website development and creative design efforts for the organization, helping bring ideas, programs, and branding to life through thoughtful digital experiences. He works on website functionality, layout design, visual branding, and user experience.
In addition to development work, Ed also supports creative direction and digital asset design, helping maintain consistency across the website, presentations, graphics, and online materials.
Web Development
Visual Design
UX
Digital Branding
Creative Direction